I couldn't believe that when I heard it. It's a good thing it was recorded because few would believe it otherwise.

How long before this guy gets busted for illegally recording a phone conversation?

My parents having spent 45 minutes on the phone with an AOL representative to cancel their account themselves, it sounds more like an outrage. I wonder how endemic the problem is?

How long before this guy gets busted for illegally recording a phone conversation?

I was wondering the same thing myself.

As far as I know, being one of the parties on the call you are allowed without any restrictions to record at your leisure.

I assume one of the legal egales will correct me, but I know Ive read that precendent in a few lawbooks.

Of course virtually every jurisdiction makes it illegal to record a conversation to which you are not a party. But I looked it up to verify when the recorder is a party and 12 states require, under most circumstances, the consent of all parties to a conversation. 38 states and the District of Columbia permit individuals to record conversations to which they are a party without informing the other parties that they are doing so. I suppose we can assume he lived in one of these 38 states.

If it's legal in Philly, my brother probably should have recorded the near identical phone call he had when he cancelled his AOL account. Practically word for word...

Josh, since I dont recall being asked, but rather told that, "this call may be monitored or recorded" can I assume that notification to the other party rather than concurrence of both parties is sufficient in those other 12 states?

I ask because I’m not aware diverging process trees where I work (Telecom) for call centers in different states.

Perhaps the fact that you don't hang up when notified or request any recording to be turned off is considered consent?

I'm just waiting for someone to explain how this proves that either capitalism or the Bush administration (or both) are hopelessly flawed. Or do those sorts of commenters no longer hang around?